Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—to be eligible for a return. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at hajime@dojo.style. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. We will not accept items returned without first requesting a return.

For any questions regarding returns, please contact us at hajime@dojo.style.

Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), made-to-order products (like custom orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-Day Cooling-Off Period in the European Union. Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition in which you received it, unused, with the tags attached, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at hajime@dojo.style.

Terms of Service

1. General
Accessing and using this website, as well as purchasing products from dojo.style, implies acceptance of these Terms of Service. If you do not agree to them, you should not use the site.

2. Use of the Site
The user agrees to use this website only for legal purposes and to provide truthful information throughout the purchase process. We reserve the right to cancel orders in case of fraud, data errors, or misuse of the service.

3. Products and Availability
All products and prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. We make every effort to accurately display the colors and features of the products, but we cannot guarantee that the display on every device will be accurate.

4. Orders and Payments
By placing an order, you confirm that the information provided is correct and that you are authorized to use the selected payment method. We may reject or cancel orders due to pricing errors, lack of stock, or suspected fraudulent activity.

5. Shipping
Delivery times are estimates and may vary depending on the destination, carrier, or circumstances beyond dojo.style's control. The risk of loss or damage is transferred to the buyer once the order is handed over to the carrier.

6. Returns
We offer a 30-day return period from the date of receipt. The product must be in the same condition as when received, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at hajime@dojo.style. Returns must be sent to the address provided by our team during the return process (INSERT RETURN ADDRESS). Once the request is accepted, we will send a return label and shipping instructions. Items will not be accepted for return without prior authorization.

Please inspect your order upon receipt and contact us immediately if it arrives damaged, defective, or incorrect.

We do not accept returns on perishable goods, personalized items, personal care products, hazardous materials, flammable liquids, or gases. Returns are not accepted on sale items or gift cards.

To request an exchange, you must return the item and place a new order once the exchange is approved.

If your order was shipped within the European Union, you have a 14-day cooling-off period to cancel or return your order without giving a reason. The item must be in the same condition as described above, and you must present the proof of purchase.

7. Refunds
We will notify you when we receive and inspect your return, indicating whether or not the refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Additional processing time depends on your bank or issuing institution. If more than 15 business days have passed since the refund was approved and you have not received it, please contact us at hajime@dojo.style.

8. Intellectual Property
All content on this site, including text, images, logos, and designs, is the property of dojo.style and may not be used without authorization.

9. Limitation of Liability
We do not guarantee that the service will be uninterrupted, secure, or error-free. Use of this site is at your own risk. dojo.style will not be liable for any direct or indirect damages arising from the use of the site or purchased products, to the extent permitted by law.

10. Changes to Terms
We may update or modify these Terms of Service at any time. Modifications will be effective upon posting on the site. Your continued use of the site constitutes acceptance of those modifications.

11. Contact
For questions related to these terms, you can write to us at: hajime@dojo.style